Shipping & Returns
Shipping operation is Monday to Friday between 9am to 5pm AEST. Once your order has been confirmed, we will process your order within 24 hours. Once your order has been shipped, we will send you a shipping confirmation e-mail with your tracking number. Depending on your postage choice, you will receive your parcel in 2-5 days Australia wide.
The Wellness Maker uses Australia Post to send all parcels Australia wide. International shipping is not available given the current global pandemic.
All parcels are priced based on the total packaging weight. All parcel post shipping rates are calculated at checkout. Parcel Post Australia wide is 2-4 business days once received by Australia Post.
All parcels are priced based on the total packaging weight. All express post shipping rates are calculated at checkout. Express Post Australia Wide is 1-2 business days once received by Australia Post.
Please note: Shipping times may differ due to the nationwide lockdown that is affecting transport across the country. We will ensure you receive your package as soon as possible.
All shipping returns are at the expense of the customer. The Wellness Maker is not responsible for any damaged goods via Australia Post. All shipping returns are within 30 days of the sent date by the customer.
For any further shipping enquiries please get in touch with us via our Contact Us page.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and the packaging cannot be open. We will assess your item once it has been returned to us and will only process your refund if we are satisfied all terms above have been met.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us though our contact page on our website.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email through our contact page and we will contact you with a returns address.
To return your product, you must contact us with the reason for your return and we will e-mail you with a shipping address for your returns.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.